Privacy Policy

1. Introduction

We operate the website https://troveout.com (the “Site”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our products and services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

troveout is a Business based in Shenzhen, China. We conduct business and offer products and services globally.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).

Since we do not offer account registration, the majority of the information we collect is necessary for transactional, communication, and site functionality purposes.

2.1. Personal Information You Disclose to Us (Through Forms, Chat, etc.)

We collect Personal Information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or otherwise when you contact us. This includes:

  • Contact Data: Your name, email address (e.g., when filling out a contact form or initiating a chat), mailing address, and phone number.
  • Transactional Data: Information related to your purchases of our products and services (e.g., order details, shipping address, and limited payment information if processed directly by us, though most payment processing is handled by third-party providers as described below).
  • User-Generated Content (UGC) and Communications: We allow users to upload text or images (including through contact forms and chat windows). Any information, text, images, or files you submit via these methods are collected and stored to facilitate communication and service delivery.
  • Customer Service Information: Records of correspondence when you contact our support team.

2.2. Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Site.

This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

2.3. Information Collected via Cookies and Tracking Technologies

Like many businesses, we use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

  • Cookies: Small data files placed on your computer or mobile device. They allow us to recognize your device and remember your preferences.
  • Purpose: We use cookies to:
    • Track your purchases and transactions.
    • Analyze site traffic and usage patterns.
    • Improve your user experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. How We Use Your Information

We use the Personal Information we collect for various business purposes, including:

  1. To Process Your Transactions: To fulfill and manage orders, payments, returns, and exchanges for the products and services you purchase from us.
  2. To Facilitate Communication: To respond to your inquiries, questions, and requests made through contact forms, email, or chat windows.
  3. To Deliver Services: To deliver the products, services, or information you request.
  4. To Improve Site Functionality: To understand how our users as a group use the resources provided on the Site and to improve the speed and usability of the Site.
  5. For Legal Compliance: To comply with applicable laws, legal processes, and governmental requests, and to enforce our Terms and Conditions.
  6. To Protect Our Interests: To prevent fraudulent transactions, monitor against theft, and protect against malicious or illegal activity.
  7. To Personalize the User Experience: To present content or features tailored to your interests.
  8. For Marketing and Advertising: (If applicable and permitted by law) To send you marketing and promotional communications about our products and services.

4. Disclosure of Your Information

We may disclose your Personal Information in the following situations:

4.1. Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents (“Service Providers”) who perform services for us or on our behalf and require access to such information to do that work. These include:

  • Payment processing providers (to handle your transactions).
  • Data analysis and hosting services.
  • Customer support and communication services (e.g., chat services).
  • Shipping and logistics providers (to deliver products).

We only share the necessary information and require all Service Providers to protect your Personal Information in accordance with this policy.

4.2. Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3. Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4.4. Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

5. Third-Party Websites

The Site may contain links to third-party websites that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites before interacting with them.

6. Security of Your Information

We use administrative, technical, and physical security measures designed to protect your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide Personal Information.

7. Policy for Children

We do not knowingly solicit data from or market to children under 13 years of age. By using the Site, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn that Personal Information from users less than 13 years of age has been collected, we will deactivate the account (if applicable) and take reasonable measures to promptly delete such data from our records.

8. International Data Transfer (Global Operations)

We conduct business globally. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

troveout is operated from Shenzhen, China. Your information will be processed and stored here. By using our Site and providing us with your information, you consent to this transfer and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Retention of Your Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to the Personal Information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request to the contact details provided below.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

12. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your data rights, you may contact us via: